CRM
Organisation is the key to success.
Successful websites can generate hundreds of enquiries per week and keeping track of the enquiries, replies and customer service team is essential to saving time and saving money.
iWeb have successfully deployed Customer Relationship Management (CRM) solutions for new and existing clients. CRM's can be linked to ecommerce stores, client databases and call centre software.
The benefits of CRM solutions mainly concern centralising enquires and replies and keeping full track of each case - a well thought out CRM solution can help you to provide better customer service in a more efficient way.
The solutions we provide are often based on open source software that is tailored to achieve the specific tasks you are involved with - we also refine the CRM software to be streamlined for your size of company and types of enquiry.
If you'd like to talk about how CRM's can help you manage your enquiries and/or sales team, we'd like to hear from you - simply get in touch to discuss your needs.
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Head Office - 01785 279 920
London Office - 0207 841 8738
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